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Emergency Ride Home Overview and FAQ
“I would like to try sharing a ride, but what if there is an emergency and I need to get home?”
This is a common question CommuteInfo staff hear from commuters.
The CommuteInfo Emergency Ride Home (ERH) service is designed to provide a contingency option for registered commuters participating in a registered vanpool, carpool or bikepool in the event of an unexpected personal or family emergency, personal illness, unscheduled overtime, or other eligible event.
The CommuteInfo ERH service is available to commuters who are registered with the CommuteInfo program and participate in a registered vanpool, carpool or bikepool (how can you register?).
In addition, during July 1, 2010 through June 30, 2011, certain Beaver County Transit Authority (BCTA) and the Mid Mon Valley Transit Authority (MMVTA) transit riders are eligible to enroll in the CommuteInfo ERH service transit pilot project. Click here to learn more about this pilot project.
The CommuteInfo regional ERH service supplements, not replaces other existing more localized ERH programs (offered through individual businesses or Transportation Management Associations).
What happens if an eligible commuter needs an Emergency Ride Home?
The commuter simply makes arrangements to get themselves home. To qualify for reimbursement the commuter must be registered with CommuteInfo, participate in a registered vanpool, carpool or bikepool and ride in the bikepool, carpool or vanpool the day the ERH is needed. The reason for the ERH must also fall within the program guidelines).
The commuter can check the list of suggested resources for help in identifying a provider, but the commuter can also choose a provider not on the list. The commuter then arranges for a ride, pays and gets a receipt. Then, within 30 days of the ride, submits the refund application and receipt to CommuteInfo for processing.
Will the eligible commuter be reimbursed for all of their costs?
The maximum number of trips that will be reimbursed annually is 4 per registered commuter or up to a total of $100 worth of trips (annually).
This program operates on a calendar year. Every January all participants must re-register and then start over with the 4 rides and the $100 limit (unused rides and/or reimbursements will not be carried over from year to year).
Learn more by calling the CommuteInfo staff at 1-888-819-6110.
The CommuteInfo® Program:
A Program of the Southwestern Pennsylvania
Commission
Regional Enterprise Tower
425
Sixth Avenue, Suite 2500 * Pittsburgh, PA 15219-1852
1-888-819-6110
Send Comments To:
CommuteInfo@spcregion.org
or call 1-888-819-6110
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Note: Babel Fish is a third-party resource and a computer translation of the original webpage. It is provided for general information only and should not be regarded as complete or accurate.
